Refund & Token Policy

All purchases of Fixia utility tokens (whether standard pricing bundles or custom enterprise tokens) are **final, non-refundable, and non-reversible**.

Once tokens are purchased:

• They cannot be converted back into cash, transferred, or refunded to your credit card/Paystack account.
• They must be spent on the platform for designated connections (e.g., job postings, applications, or profile reviews).
• Tokens have no real-world monetary value outside the Fixia ecosystem.

Fixia is a matchmaking and expert directory ecosystem. We facilitate the discovery of trusted professionals, but **we do not act as an escrow agent, payment processor, or contracting party** for the physical jobs carried out.

All agreements, quotes, mobilization fees, material costs, and service payments are transacted and negotiated **directly between the Customer and the Expert**.

• Fixia holds no funds in escrow for service requests and does not charge booking commission on work completed.
• Any payments made to an expert for mobilization, transit, or labor must be resolved directly with the expert.
• Fixia is not liable for disputes, refunds, or work quality issues arising from direct peer-to-peer agreements.